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  • Fourth Update: Mail service outage - Storage

    Dear customers,We are pleased to announce that the mailbox recreation process has been successfully closed and all the mailboxes are finally functional again.Please note that the reactivation of your mailbox will automatically be performed at your first l...
  • Third Update: Mail service outage - Storage

    Dear customers,We would like to give you a new update about our supplier's storage environment outage and the impact on Exchange 2010.All the mailboxes that were affected by the outage are recreated and functional by now. Users will initially not see thei...
  • Second Update: Mail service outage - Storage

    Dear Customer,Unfortunately the email restoration deadline announced in our previous communication has not been met.We have however been informed by our supplier that ever since quite a few mailboxes have been restored and that the restoration process wil...
  • Update: Mail service outage - Storage

    Dear Customers,Please note that Exchange 2010 service has been restored to a very large extend. However some users are still facing issues while trying to access their mailbox. In order to restore a normal mailflow as fast as possible for those customers,...
  • Mail Service Outage - Storage

    Dear customers,Several online services have been down last night due to a large outage on our supplier’s storage environment. No cloud solutions provided by Datacenter Luxembourg have been impacted by the outage.Most of the unavailable services have bee...
  • Intermittent disconnection in our IP backbone

    Dear customers,We experienced between 15h43 and 16h08 random intermittent disconnection in our IP backbone.Please accept our apologise for any inconvenience this may have caused you and thank you for your understanding and patience....
  • Update: Cloud infrastructure incident

    Dear customers,All services have been fully restored.Should you experience a problem with your service after our cloud infrastructure issue, please contact our support: support@support.datacenter.eu.Once again, please accept our apologise for any inconven...
  • Cloud infrastructure incident

    Dear customers,We acknowledge your incident and confirm that we are currently experiencing some issues on our cloud infrastructure.Our teams are working to bring the systems fully operational. Systems are currently recovering.We will get back to you short...
  • Update - Outage on our network 08/01/2016

    Dear Customer, We experienced unforecasted issues with our IP infrastructure. We are very sorry for any inconvenience and owe you a sincere apology. Our technical team has finally managed to set everything back up again. Please accept our ap...
  • Outage on our network 08/01/2016

    Dear Customer, we are experiencing an unforecasted issue with our IP infrastructure. Our technical team is currently working to set everything back up. We are sorry for any inconvenience, and will keep you updated shortly. Should you need further ...
  • Incident report: Network outage 30/03/2015

    Summary Incident date: 30/03/2015- IP connectivity disruption between 13h52 and 14h14 CEST for customers hosted into our site in Windhof.- VPS customers in our cluster1 in Windhof were randomly affected. Services were progressively restored, with a full ...
  • ModusMail system maintenance

    As part of our commitment to continually improve the level of service you receive from Datacenter Luxembourg, we are undertaking some maintenance works on titan.dclux.com to improve the resiliency, performance and stability of our email system platform.Ti...
  • Titan email system maintenance postponed

    The maintenance planned had to be cancelled.This one is reported as followed:Timeframe of migrationThe maintenance will start Tuesday July 8th, 2014 01:00 CEST and will end Tuesday July 8th, at approximately 07:00 CEST. During this timeframe, you will be ...
  • Titan email system maintenance

    As part of our commitment to continually improve the level of service you receive from Datacenter Luxembourg, we are undertaking some maintenance works on titan.dclux.com to improve the resiliency, performance and stability of our email system platform.Ti...
  • OUTAGE ON OUR NETWORK 29/10/2013

    Dear customers,We have experienced a problem in our network, but all services should be working correctly by now.If you are still experiencing any troubles, please let us know.We will contact you with further details shortly.We apologi...
  • Updated: EMERGENCY MAINTENANCE: Thursday 03rd October 2013 - 06h00 to 08h00 CEST

    Dear Customer, The following notification is to inform you of an EMERGENCY MAINTENANCE event on the Datacenter Luxembourg IP Network. Due to the severity, the time frame between this notice and the maintenance window has been shortened. Date:...
  • Incident report: Network Outage - 27th-september-2013

    OUTAGE/PROBLEM START 27 Sept 2013 09:28 CEST OUTAGE/PROBLEM END 27 Sept 2013 09:33 CESTPROBLEMA cluster of edge routers in Datacenter Luxembourg's backbone suffered a software fault, which stopped forwarding packet to and from the Internet for your de...
  • Incident report: Network Outage - 5th August 2013

    Dear customer, The report below is a breakdown of the incident that was experienced across our network between approximately 10h00 and 10h45 on Monday 05th August 2013. The fault was traced to one of edge routers. Breakdown of the events: At a...
  • RESOLVED: OUTAGE ON OUR VIRCOM MAIL PLATFORM 01/07/2013

    Dear Customer, We are pleased to inform you that the Vircom mail service is again fully functional.However, please be aware that mail sent to you during the performance trouble may experience a short delay before arriving in your inbox.Resolution:We recei...
  • OUTAGE ON OUR VIRCOM MAIL PLATFORM 01/07/2013

    Dear customers,We must inform you that we are experiencing an outage on our Vircom mail platform since yesterday. This is affecting the server performance but receiving emails continue to be treated properly by the server and no emails...