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  • Intermittent disconnection in our IP backbone

    Dear customers,We experienced between 15h43 and 16h08 random intermittent disconnection in our IP backbone.Please accept our apologise for any inconvenience this may have caused you and thank you for your understanding and patience....
  • Update: Cloud infrastructure incident

    Dear customers,All services have been fully restored.Should you experience a problem with your service after our cloud infrastructure issue, please contact our support: support@support.datacenter.eu.Once again, please accept our apologise for any inconven...
  • Cloud infrastructure incident

    Dear customers,We acknowledge your incident and confirm that we are currently experiencing some issues on our cloud infrastructure.Our teams are working to bring the systems fully operational. Systems are currently recovering.We will get back to you short...
  • Update - Outage on our network 08/01/2016

    Dear Customer, We experienced unforecasted issues with our IP infrastructure. We are very sorry for any inconvenience and owe you a sincere apology. Our technical team has finally managed to set everything back up again. Please accept our ap...
  • Outage on our network 08/01/2016

    Dear Customer, we are experiencing an unforecasted issue with our IP infrastructure. Our technical team is currently working to set everything back up. We are sorry for any inconvenience, and will keep you updated shortly. Should you need further ...
  • Incident report: Network outage 30/03/2015

    Summary Incident date: 30/03/2015- IP connectivity disruption between 13h52 and 14h14 CEST for customers hosted into our site in Windhof.- VPS customers in our cluster1 in Windhof were randomly affected. Services were progressively restored, with a full ...
  • ModusMail system maintenance

    As part of our commitment to continually improve the level of service you receive from Datacenter Luxembourg, we are undertaking some maintenance works on titan.dclux.com to improve the resiliency, performance and stability of our email system platform.Ti...
  • Titan email system maintenance postponed

    The maintenance planned had to be cancelled.This one is reported as followed:Timeframe of migrationThe maintenance will start Tuesday July 8th, 2014 01:00 CEST and will end Tuesday July 8th, at approximately 07:00 CEST. During this timeframe, you will be ...
  • Titan email system maintenance

    As part of our commitment to continually improve the level of service you receive from Datacenter Luxembourg, we are undertaking some maintenance works on titan.dclux.com to improve the resiliency, performance and stability of our email system platform.Ti...
  • OUTAGE ON OUR NETWORK 29/10/2013

    Dear customers,We have experienced a problem in our network, but all services should be working correctly by now.If you are still experiencing any troubles, please let us know.We will contact you with further details shortly.We apologi...
  • Updated: EMERGENCY MAINTENANCE: Thursday 03rd October 2013 - 06h00 to 08h00 CEST

    Dear Customer, The following notification is to inform you of an EMERGENCY MAINTENANCE event on the Datacenter Luxembourg IP Network. Due to the severity, the time frame between this notice and the maintenance window has been shortened. Date:...
  • Incident report: Network Outage - 27th-september-2013

    OUTAGE/PROBLEM START 27 Sept 2013 09:28 CEST OUTAGE/PROBLEM END 27 Sept 2013 09:33 CESTPROBLEMA cluster of edge routers in Datacenter Luxembourg's backbone suffered a software fault, which stopped forwarding packet to and from the Internet for your de...
  • Incident report: Network Outage - 5th August 2013

    Dear customer, The report below is a breakdown of the incident that was experienced across our network between approximately 10h00 and 10h45 on Monday 05th August 2013. The fault was traced to one of edge routers. Breakdown of the events: At a...
  • RESOLVED: OUTAGE ON OUR VIRCOM MAIL PLATFORM 01/07/2013

    Dear Customer, We are pleased to inform you that the Vircom mail service is again fully functional.However, please be aware that mail sent to you during the performance trouble may experience a short delay before arriving in your inbox.Resolution:We recei...
  • OUTAGE ON OUR VIRCOM MAIL PLATFORM 01/07/2013

    Dear customers,We must inform you that we are experiencing an outage on our Vircom mail platform since yesterday. This is affecting the server performance but receiving emails continue to be treated properly by the server and no emails...
  • BackupAgent Maintenance

    Dear Customer, Please be informed that Monday, 22nd April 2013 at 12:00 CET, BackupAgent will perform an upgrade of the BackupAgent server application to version v4.3.1. This release mainly comprises of fixes and includes upgrade on Microsoft .NET framew...
  • Resolved : Outage on our hosted Exchange platform 06/09/2012

    Dear Customer,We experienced unforecasted issues with our Hosted Exchange platform on September 6th, 2012. We are very sorry for any inconvenience and owe you a sincere apology.Our technical team has managed to set everything back up again. ...
  • Outage on Exchange Platform 14/06/2012

    Dear customers,We must inform you that we are experiencing an outage on our Exchange platform since 16:00 PM CET today. This is effecting client connectivity only (no update to your client, no OWA), receiving emails continue to be treated properly by the ...
  • Mail services maintenance

    Dear customers,The 22st of March 2012 at 7AM CET, we plan to proceed to an update of our email platform.You can expect a down of the following services for an hour time period:* webmail* sending emails* receiving emailsAll emails sent to the mailboxes dur...
  • Resolved : Outage on our hosted Exchange platform

    Dear customers,We are pleased to inform you that the Exchange service is again fully functional. However, please be aware that mail sent to you during the downtime may experience a short delay before arriving in your inbox. Best regards,The DATACENTER L...